Local by Social: Public Service 2.0
by Dave Briggs on June 16, 2010
Dominic Campbell is first up. Yay!
- Dom is going to talk about some of the research he has been doing with Harvard University
- “This isn’t about technology” – too right!
- New kind of change facing local gov – one that is web enabled
- Move to communicative governance from new public management – more about people rather than processes
- Big society as a banner or brand for grouping together lots of civic activity that’s been going on for a while
- Fix the system or create a new one?
- Gov 2.0, transparency and campaigning – Micah Sifry’s branches of we.gov – but misses social innovation and enterprise, says Dom
- Dom recommends The Power of Social Innovation by Stephen Goldsmith (and I agree, it’s good!)
- NESTA’s social innovator website is good (link to come soon)
- Tim O’Reilly – government as a platform
- Less mob, more flash – flocklocal does flashmobbing for social good
- Working with social innovators for change – is this just outsourcing by stealth?
- System world (old school gov) meets life world – such as NHS Choices working with Patient Opinion. Edges of government blurring
- Collective social action online – Clay Shirky stuff.
- Local Government in Britain is probably the most vibrant space for discussing and actually doing change
- Need to connect on and offline… role of mobile… also digital divide
- “Creating truly new ways of transforming services, governing and creating public value”
- Networks matter – where are the networks and communities in your area?
- Service design – rewiring the way government thinks about its customers
- Need to blend the results and learning from eGovernment with the new social era
- Dom mentions the safeguarding 2.0 project FutureGov are working on – sounds like good stuff!
- Human networks matter – what is the social graph of an at-risk child? How can the relationships and information flow be improved within that graph?
- 1. Lay foundations (digital inclusion, open data); 2. Foster culture change (inside and outside the org, leadership); 3. I missed the third thing, gah!
- FutureGov is building a social innovation marketplace – called Simpl – for people to post ideas and find or give help. Ready in the summer!