CITIZEN 2012 will look, in depth, at how citizen service provision by local, regional and national government is being forced to face up to fundamental change. The event will be live broadcast (the event can be watched free of charge – pre-registration required).
Communications and social interaction have changed, fundamentally, in the last few years. People have now much higher expectations in terms of communications – and require much more rapid answers and service provision. Increasingly business is being conducted in ‘real-time’. Lag simply results in frustration. The public sector – more than ever – has to be seen to be accountable, and to be agile and responsive. The alternative is disaffection – and poor citizen perceptions of core public services.”
Dave is delighted to be chairing the session at Citizen 2012 titled The Experience Revolution:
Citizens doing it for themselves. How should government prepare for a proliferation of channels and the app revolution? Is data the route to the Big Society?